FAQ

You can rent a vehicle using your app or from the web site. Choose a vehicle from the map and rent it. Your booking lasts 15 minutes.

The daily rate is charged once a certain consecutive rental period has been exceeded. The daily rate is charged once a certain consecutive rental period has been exceeded. At the end of 24 hours from the start of the rental, the counting restarts at a rate per minute and again daily after the pre-established period of time.
For more information see the RATES section.

When you are in front of the vehicle you can open it with the proper app by reading the QR Code or by typing the license plate number of the car. The system, after it has checked up the availability of the vehicle, will open the doors. Now you can start your journey; the keys are inside the vehicle.

You should check that the plate number is the one which has been assigned to you; in case the problem will persist you’ve to call our CALL CENTER.

Once your journey is complete you have to drop off the vehicle, turn off the car and check that everything is in order. Once you’ve left the keys in the drawer and you checked that windows are closed you can get out of the vehicle. Pay attention: don’t forget to close the doors. Now you can start the return operation that will remind you of the closing operations and lead you on closing the car by reading the QR Code. Wait until the car gets closed.

You can drop off the vehicle in any suitable parking area, even in the blue stripe, within the areas marked in blue on the map of the mobile App. Remember that outside the blue areas it is not allowed to release the vehicle and close the rental session. To check the free parking areas visit our website

First of all, you must be sure to have parked the car in the proper parking area. After that you have to control that keys are being left inside the car and check that you’ve closed the car in the right way. In case you have problems, you can contact our CALL CENTER.

Using the proper App or the web portal you can cancel or modify your booking. Don’t forget you’ve only 15 minutes after the confirmation. Once this time is expired you shall not be able to cancel or modify your reservation.

Signing up for the service is easy. The only information required are:

• Credit card or pre-paid card
• Valid driver license
• E-mail address

In case you find something in the car you have to contact our CUSTOMER CARE; It shall give you indications.

No, it is possible to rent only one vehicle at the time. This is to facilitate the community, since they are shared vehicles.

If you can’t open the car in 15 minutes, your reservation will be canceled and you will not be able to make the reservation for the same car in the next 15 minutes.

Call us at +39 011 19763025.

If we are unable to withdraw the amount due, your account will be temporarily blocked and you will not be able to make other reservations. You will receive a notification email about it. A new debit attempt will be made every day. Check the credit card details on your personal profile and correct them if necessary.

It is possible that another user tried to book the same car at the same time. In this case it is possible to rent another car directly on the road. Your previous reservation will be canceled for free.

The personal data you entered when you’ve made the first registration at the BSHARING portal can be changed by entering in your reserved area in the app. It’s enough just logging into your Account on the website or from the app.
You can also change your e-mail address, just make the login into your account on the site and click on the edit icon which will open the proper window.
You will be asked to enter the new e-mail address in the appropriate field and confirm the operation. You will immediately receive a confirmation email at the old address and an activation email at the new address.

First of all you’ve to verify that your data mobile are correctly activated. If the problem persists, try to close the application and restart it. In case you can’t resolve the problem and you got an active reservation you can contact our CUSTOMER CARE.